Phyllis Neill
Phyllis's latest writings
A “Service Level Agreement” Can Be Great PR For Your Internal Department
You are probably somewhat familiar with the concept of a “service-level agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a “must have". However, if you are the manager of a department in an organization – ANY department, and ANY organization –... (posted by Phyllis 3 years 328 days ago.)
You are probably somewhat familiar with the concept of a “service-level agreement", which give you some idea of what kind of response you can expect from a service organization. For call centers/customer service organizations, service level agreements are really a “must have". However, if you are the manager of a department in an organization – ANY department, and ANY organization –... (posted by Phyllis 3 years 328 days ago.)
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